Stay better.

ISAGO Familiarisation Training.

Become an expert in operational safety and efficiency.

ISAGO (IATA Safety Audit for Ground Operations) is an audit programme for ground handling companies serving airlines at airports. We as your Endorsed Training Organisation (ETO) would like to support you by reducing ground and equipment damage costs. With the ISAGO Familiarisation Programme you are able to improve operational safety and efficiency.

Our experienced aviation auditors that have been approved by IATA are pleased to help all Ground Service Providers (GSPs) worldwide in preparation for ISAGO audits. They explain requirements such as ISAGO Standards and Recommended Practices (GOSARPs) and how you can fulfil them. Our auditors can also make a gap analysis before the ISAGO audit and after that they can do the corrective actions in order to fulfil all ISAGO requirements.


Training Recommendation

Recommend this training to a friend, colleague or business partner –
who could receive a special discount with your AQS Quality Card Training ID.

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Target Group
For headquarters it is quality, safety, security or training manager or all managers responsible for the operations. On the station level it is station managers or supervisors.

The participants must be familiar with the Ground Service Providers (GSPs) operations

Objectives and Syllabus
Preparation and understanding of ISAGO requirements (GOSARPs) in order to undergo an ISAGO audit and to be certified as ISAGO Ground Service Provider (GSP).

For a more detailed description, please click here for the syllabus.

After successfully passing a written exam the participants will receive a certificate at the last training course day. 

3 days
The ISAGO Familiarisation Training course starts on the first day at 10 am and terminates on the last day at approximately 4 pm. 

Frankfurt (Germany) or worldwide, according to customer demand.


We will provide you with different hotel suggestions for every location after your registration. Please note that hotel accommodation is not included in the training course fee and should be arranged directly by the training course participant.

October 25 - 27, 2017 in Frankfurt (Germany)

Course fee
EUR 1.330,00 excluding VAT.
For registering with the AQS Quality Card you will receive a 10% discount on the course fee. When you register, mark the check box "I have an AQS Quality Card ID Number" and enter your Quality Card ID Number.

Miles&More or topbonus Award miles
For this training you receive 3,000 Miles&More or topbonus Award miles.

In-house training
In case it is not possible for you to join one of our open ISAGO Familiarisation Training courses at the suggested dates, you have the opportunity to book an in-house course.

Please contact us for an individual quotation.

Training Dates 2016

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Training Dates 2017

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More information about AQS

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